It doesn't matter how badly they've taken advantage of you, it doesn't matter how many times they refused you a refund, it doesn't matter how much they gave you the runaround...you can fight back and YOU CAN WIN! Stand up for yourself and your fellow Australians, become an educated consumer and strike fear into unscrupulous business far and wide. Know your rights, know their responsibilities - knowledge is most powerful money saving weapon in the war on ripoffs, defective products and bum deals!